The Fine Print
Above all else, we want you and your dog to be satisfied. The following provides all the information about our shipping and payment details as well as legal mandatory regulations for cancellations.
We value reliability. That is why we only ship with UPS. Shipping costs €5.90. All orders that amount to more than €60.00 will ship for free. We dispatch orders once payment is received; delivery takes two to four business days.
The quickest way to receive your product is by giving us direct debit authorisation. Of course, you may also transfer the money to us in advance with the provided invoice number and date (see email confirmation or your order account).
Account holder: Masterfeed Tierernährung GmbH
Bank: Oldenburgische Landesbank AG
IBAN: DE88 2802 0050 4004 7003 00
BIC: OLB O DE H2 XXX
Other payment methods, such as advance payment, PayPal (can be done without registering credit card or debit card details here, or with invoice after credit check) and direct debit can also be used.
Right to Cancellation
You have the right to withdraw from the contract within a period of 14 days, without giving a reason, in a written form (e.g. letter, fax, email) or – if you return the goods before the expiry date – by returning the items. The period shall begin when this advice has been received in writing, but not however, prior to the receipt of the goods by the consignee (if the same type of goods are supplied on repeated occasions, not prior to the receipt of the first consignment) and not prior to the fulfilment of the Buyer's duty of information in accordance with Section 246 § 2 in conjunction with § 1 sect. 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as the Seller's duties in accordance with § 312e sect. 1 paragraph 1 of the German Civil Code (BGB) in conjunction with section 246 § 3 EGBGB. To observe the time limit, the prompt dispatch of the merchandise or the return request within the set period is sufficient.
The letter of cancellation is to be sent to:
Masterfeed Tierernährung GmbH
Am Hövel 12
Consequences of Cancellation
In the case of an effective cancellation, the mutually received benefits are to be returned and any derived profits (e.g. interest) are to be returned. In case you are unable to reimburse us either in total or partially for services received, you are required to offer a compensation of equal value. This does not apply, when the deterioration of the merchandise can be exclusively attributed to an inspection similar to what would be possible in a shop. Furthermore, you can avoid the obligation to pay compensation for deterioration caused by inappropriately used goods by refraining from using the goods as your property and by refraining from doing anything which could impair their value. Goods sent by parcel shipment may be returned at our risk. You must bear the regular costs of return shipment if the purchase price of the article to be returned does not exceed an amount of €40 or if, in the case of a higher purchase price, you have not yet undertaken to pay the purchase price or an agreed instalment at the time of withdrawal, unless the delivered article does not correspond to the order. In any other case, return shipment is free. Goods not suitable for delivery by parcel will be picked up. Refund obligations must be satisfied within 30 days. The period shall begin as soon as you have sent your declaration of cancellation, and for us upon receipt of said declaration.