Right of withdrawal
Consumers have a right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
- Cancellation policy -
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of revocation, you must send us (Masterfeed Tierernährung GmbH, Am Hövel 12, 49439 Mühlen, Tel.: +49 (0)5492 970 970, Fax: +49 (0)5492 970 888, E-Mail: info@masterfeed.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.
-End of cancellation policy -
Exclusion or premature expiry of cancellation. premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as for the delivery of goods, which can spoil quickly or whose expiry date would be quickly exceeded
The right of withdrawal expires prematurely in the case of the delivery of goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as in the case of the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
To Masterfeed Tierernährung GmbH, Am Hövel 12, 49439 Mühlen, Fax: +49 (0)5492 970 888, e-mail: info@masterfeed.de
Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following
good(s)
Ordered on (*)/received on (*)
Name of consumer(s)
Signature of the consumer(s)
Signature of the consumer(s) (only in the case of notification on paper)
Date
_________________________________
(*) Delete where not applicable.